Smash.technology — Learning Management System
Shipped a SaaS LMS MVP in 3 months. NPS improved from -27 to +46. Saved $200K via product strategy pivot.
View case studyProduction was stuck. The offshore team was building the wrong thing, the CEO was running out of runway, and I was the only designer.
I diagnosed the failure mode, pivoted the product strategy to an open-source foundation, rebuilt the design system from scratch, and shipped a working LMS in 3 months — after two previous contractor attempts had failed over 8 months.
Outcome: NPS -27 → +46. $200K saved. First revenues generated. 4 design interns onboarded to the system within their first week.
Read the full case studyThe company had burned through two contractor teams over 8 months before I proposed starting over with an open-source LMS as the foundation. The CEO said yes partly because we had no other options.
Three months of design system work, offshore negotiation, user research in Thai restaurants, and one very opinionated decision to kill the Smash Score feature.
Outcome: NPS -27 → +46. $200K saved. Shipped. The company didn't find product-market fit, but the product worked — and I have the design system receipts to prove it.
[Designer take]The design system was the real unlock — not because it made things prettier, but because it let interns contribute without breaking things, which meant I could stop being a bottleneck.
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